Privacy Policy
Last updated: March 2026
1. Who we are
The data controller for your personal data is GridLens Technologies Limited, a company registered in England and Wales.
If you have questions about how we handle your data, or wish to exercise any of your rights, please contact us at privacy@gridlens.tech.
2. What data we collect
Account data
Name, email address, company name, and role.
Usage data
Pages visited, features used, and searches performed within the platform.
Payment data
Payment processing is handled by Stripe. We do not store your card details on our servers. We retain transaction IDs and billing history for accounting purposes.
Communications
Messages you send us via email or our contact form.
Technical data
IP address, browser type and version, and cookies.
3. How we use your data
- Provide, operate, and improve the GridLens platform
- Process payments and manage your subscription
- Send service-related communications (e.g. updates, security notices)
- Send marketing communications where you have given consent
- Analyse usage patterns to improve features and user experience
- Comply with legal obligations under UK law
4. Data retention
Account data
Duration of subscription + 2 years
Usage data
12 months
Payment records
7 years (HMRC requirement)
You may request deletion of your personal data at any time by emailing privacy@gridlens.tech. We will comply with your request unless we are required by law to retain certain records.
5. Your rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data
Restriction
Restrict how we process your data
Portability
Receive your data in a portable format
Objection
Object to processing based on legitimate interests
To exercise any of these rights, contact privacy@gridlens.tech. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.
6. Cookies
We use essential cookies that are strictly necessary for the operation of our platform, including session management and authentication. We also use optional analytics cookies to understand how users interact with our platform.
For full details, see our Cookie Policy.
7. Third-party services
We use the following third-party services that may process your personal data:
Stripe
Payment processing. Handles card data securely under PCI-DSS compliance.
Clerk
Authentication and user management. Manages sign-in credentials and sessions.
Each third-party service operates under a data processing agreement with GridLens Technologies Limited, ensuring your data is handled in accordance with UK GDPR requirements.
GridLens Technologies Limited is registered in England and Wales. For privacy enquiries, contact privacy@gridlens.tech.